LAB POLICIES

You and your appointment are very important to us, and we reserve the time just for you. Appointments may be cancelled or rescheduled at no charge if notified within 24 hours of scheduled time.We reserve the right to charge up to 50% of the service fee if an appointment is not cancelled within 24 hours of its occurrence.
 

We are committed to creating a flow between your individual needs and everyone's busy schedules. If arriving over 15 minutes late, we may have to reschedule your appointment in order to respect other clients’ schedules. In this case, a 50% cancellation or no-show fee may be assessed.
 

Appointments made within a 24-hour period must be must cancelled within 4 hours of the appointment time to avoid a charge. 
 

All major credit cards and cash are accepted as payment for services.
 

Your happiness is our goal. If for any reason you are not satisfied with your cut, color or other service, please let us know within 10 days from the original appointment date to come back for adjustments at no additional charge.